FAQs

Are Bug Off Skeeterz products safe for children and pets?

Do you test on animals?

Do your products contain alcohol?

What is sodium bicarbonate and why is it in the anti-itch salve and balm?

What is the difference between the anti-itch salve and the anti-itch balm?

Does the anti-itch balm or salve withstand heat?

Does your lip balm contain any artificial fragrances, colors or flavours?

Why is the lip balm yellow in color?

Do you offer online coupons?

Where do I enter in my promotion code on your website?

How do I track my order?

What methods of payment do you accept?

How do I find your products locally?

 

 

 

 

 

Are Bug Off Skeeterz products safe for children and pets?

Yes. All of our products are made with organic and natural ingredients, safe for use on children, pets, and for indoor use.

Do you test on animals?

Bug Off Skeeterz does not test its products on animals nor do we ask others to do so on our behalf. Please know we are absolutely committed to our no animal testing policy.

Do your products contain alcohol?

Some Bug Off Skeeterz products do contain alcohol. Alcohols serve a variety of functions within our formulas, including as a stabilizer, surfactant, and/or preservative. Please reach out to us if you have a question on a particular product.

What is sodium bicarbonate and why is it in the anti-itch salve and balm?

Sodium bicarbonate (baking soda) is a white, crystalline powder.  It has skin soothing, and stimulating properties. It also draws oils and impurities from the skin, leaving it smooth and clean.
Pure Sodium bicarbonate does not contain aluminum. We only use 100% pure sodium bicarbonate.

What is the difference between the anti-itch salve and the anti-itch balm?

The anti- itch salve has a slightly softer consistency making it "more spreadable" therefore able to cover a larger area. The anti-itch balm is firmer for more concentrated areas.

 

Does the anti-itch balm or salve withstand heat?

Both products hold up well in the heat. Although for extreme heat we recommend the balm as it is formulated firmer. Perfect for fisherman, construction workers or anyone who works in extreme heat.

 

Does your lip balm contain any artificial fragrances, colors or flavours?

 Our lip balm does not contain petroleum, parabens, phthalates, fragrances, flavors or colors. It is 100% natural.

Why is the lip balm yellow in color?

Due to the fact that we use 100% natural carrot seed oil and wheat germ oil. They are both naturally yellow/orange in color.

 

Do you offer online coupons?

Yes, we occasionally offer online promotion code offers to our newsletter members. These offers are redeemable for orders placed on bugoffskeeterz.com and cannot be used on other websites or in retail stores. Get your coupon code today by signing up for our Newsletter.

Where do I enter in my promotion code on your website?

After you have added all of the items you wish to purchase to your shopping cart, you may enter in the promotion code on the Shopping Cart page. All promotion codes are case sensitive, so be sure to match the case to get it to work.

Only one promotional code can be used per order. Promotions cannot be combined with any other offers.

How do I track my order?

All packages sent via FedEx will have a tracking number assigned. If you selected FedEx as your shipping method, you can contact us to find out your tracking number. Please note that it takes 24 -36 hours after you place your order for the tracking number to be available from FedEx .

Shipment tracking is not available for packages shipped via United States Postal Service (USPS). Bug Off Skeeterz is not liable for any lost shipments when USPS is selected as the shipping method. The consumer is responsible for claiming all misplaced, lost or undelivered shipments directly with USPS.

What methods of payment do you accept?

Payment for online orders may be made with a credit card. We accept the following:

Visa

MasterCard

American Express

Discover Card

We will charge your card and email an order confirmation number to you.

We also accept PayPal, Amazon Pay, and more coming soon!

How do I find your products locally?

If you'd like to purchase your favorite Bug Off Skeeterz products locally in the U.S., you can find many stores in your area that carry our products using our Store Locator. Selections vary, so please call ahead to the store to make certain it carries the products you're interested in purchasing.

Do not see your question? Please fill out our inquiry form and a representative will email you within 48 business hours.